- We will accept orders by online cart, phone, fax, e-mail, and standard mail. Orders
received by phone will be carefully repeated back at the time of phone-in. An
acknowledgement including item specifications, sizes, quantities, and prices will be
promptly faxed or e-mailed. From that point, all orders are considered correct and
- We assume no responsibility for incorrect information received by e-mail, phone, fax or
mail. All items are custom made to customer's specifications; therefore, cancellations of
or changes to orders in process are subject to a charge to be determined by the factory at
the time of request.
- Once the order is in production, any changes will be at customer's expense.
Due to the custom nature, none
of our door products are returnable including self-adhesive veneer. Please order carefully!
- Customer may be notified by fax, or email of the approximate shipping date.
Normal lead time is approximately 2-4 weeks. If shipping was not
included in the original order, you will be charged for shipping when your
order leaves the factory.
- Payment is required before order can be placed in production, since each order is custom
made to your specifications. Payment can be made by MASTER CHARGE, VISA, DISCOVER,
CERTIFIED CHECK, or MONEY ORDER.
- All orders will be processed within 24 hours and are non-cancelable and non-refundable
after 24 hours, due to the custom nature of the product (The exception being hardware
orders which may be returned with proper authorization from customer service and a 25%,
$15.00 minimum, restocking fee will be applied and customer must pay shipping.)
Sample door orders are non-refundable at any time. If a order is
cancelled within 24 hours, a 5% order processing fee will apply with a minimum
of $15.00. As with our custom doors, no unused self-adhesive veneer or panels
- Please order
- After 24 hours the entire dollar amount of the order is non-cancelable and non-refundable. If
there is any outstanding balance due, it must be paid before shipping. No allowances will
be given with the exception of that clearly stated in the Warranty.
- If there is noticeable damage to the shipping cartons, you must notify us AND the
carrier within 24 hours.
- CUSTOMER is responsible for checking his or her delivered order IMMEDIATELY for ANY
shortages or discrepancies. ANY shortages or discrepancies in the order MUST be reported
to us IMMEDIATELY, so necessary corrections can be made.
- ANY and ALL shortages or discrepancies MUST be reported IN FULL within 10 (ten) days of
- ANY and ALL corrections required after the 10 (ten) day period after delivery will be
assessed a minimum $25.00 administrative fee, or the cost of the correction required,
whichever is greater.
- Replacements for damaged or returned products will not be replaced until
said products are
returned to the factory for inspection.
- There may be a service charge of $25.00 on orders of 10 doors or less.
all standard products for one year from date of shipment:
- Warranty covers replacement of door. Shipping is not included. Warranty does not cover
installation, removal, or labor of any kind. Nor does this warranty cover any product used
or installed in connection with our products. This warranty does not apply to damage
resulting from improper handling, alterations or storage or excessive heat (140 degrees or
- Doors over 20 inches wide or 42 inches high are not warranted against
- All claims, including shortages, must be made within five days of receipt. Any product
claimed to be of defective workmanship or material must be returned for our inspection at
our request. Credit will be issued subject to our inspection. No returns will be accepted
without authorization. DO NOT return any merchandise without notifying us first for
- We will do everything possible to quickly rectify any problems that may arise. We are,
as we have been since 1977, dedicated to customer satisfaction.
Springs, CO 80903